Shipping policy

Shipping Policy

Processing Time:
Orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing times may be delayed.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location:

• South Africa: 2-7 business days

• International: 7-21 business days (subject to customs clearance)

Shipping Carriers:
We use reputable couriers to ensure your order arrives safely. Tracking information will be provided once your order has been shipped.

Customs, Duties & Taxes:
International orders may be subject to import duties and taxes. These charges are the responsibility of the buyer.

Lost or Damaged Shipments:
If your order is lost or arrives damaged, please contact us at [your email/contact form] within 7 days of receiving your order, and we will assist with resolving the issue.

Questions?
If you have any questions about our shipping policy, please contact us at info@vanderaven.co.za.